The Real Estate Regulatory Authority (RERA) was established to protect the interests of homebuyers and regulate the real estate sector in India. As technology continues to shape the way we interact with government services, RERA has also adopted digital platforms to facilitate filing complaints online.
While this shift has undoubtedly made the process more accessible and efficient, it has brought forth its own set of challenges for both complainants and the authority itself.
In this article, we will delve into the unique hurdles faced by individuals when filing RERA complaints online and explore potential solutions to enhance the overall experience.
Lack of Digital Literacy:
One of the major obstacles faced by many individuals while attempting to file RERA complaints online is a lack of digital literacy. Not everyone is well-versed with navigating digital platforms, filling online forms, or understanding complex procedures. This hurdle primarily affects older generations or those living in remote areas where access to technology is limited. Consequently, this issue may deter genuine complainants from seeking justice through the online medium.
Solution: To address this challenge, RERA can invest in initiatives that promote digital literacy among citizens, especially those who might be less familiar with technology. Conducting workshops, providing user-friendly guides, and establishing helplines can help bridge the digital literacy gap and encourage more people to embrace online complaint filing.
Complex Online Forms:
Online filing processes often involve lengthy and intricate forms that can be overwhelming for complainants. The abundance of legal jargon and technical language might discourage individuals from completing the process accurately, leading to incomplete or invalid complaints.
Solution: RERA can simplify the online forms by using clear and straightforward language. Providing explanations or tooltips for technical terms can also aid complainants in understanding the requirements better. Additionally, offering a progress tracker throughout the form-filling process can help users stay motivated and engaged.
Technical Glitches and Connectivity Issues:
Technology is not infallible, and online platforms are susceptible to technical glitches and connectivity problems. When users encounter errors during the filing process, it can be frustrating and may result in loss of data or interrupted submissions.
Solution: RERA should invest in robust and reliable IT infrastructure to minimize technical issues. Implementing a backup system that auto-saves progress can safeguard against data loss. Furthermore, providing a dedicated technical support team to assist users facing difficulties can enhance their confidence in the online process.
Lack of Transparency:
Another challenge faced by complainants is the lack of transparency in the complaint resolution process. Once a complaint is filed online, it may become challenging for the individual to track its status and understand the steps being taken to address the issue. You Can File Online Rera Complaint With our Experts!
Solution: RERA should create an online portal where complainants can log in and monitor the progress of their complaints in real-time. Regular updates, notifications, and transparent communication regarding the complaint’s status can foster trust in the system and assure individuals that their grievances are being taken seriously.
Filing RERA complaints online offers a convenient and accessible way for individuals to seek resolution for real estate disputes. However, it is crucial to acknowledge and address the unique challenges that arise during this digital transformation.
By investing in digital literacy initiatives, simplifying online forms, ensuring robust IT infrastructure, and promoting transparency, RERA can empower individuals to utilize online platforms effectively. Only through a user-friendly and transparent process can RERA truly achieve its goal of safeguarding the interests of homebuyers and fostering a fair and accountable real estate sector in India.